SUPPORT
Frequently Asked Questions
Find answers to common questions about our star maps, customization options, ordering process, and more.
Frequently asked questions
Can I order star map before the event?
Yes — simply enter the planned date and location.
We design your star map based on that moment, so it’s ready in time for gifting.
How accurate are the star maps?
Our star maps are created using precise astronomical data and algorithms to accurately depict the night sky from any location on Earth at any date and time. We use professional-grade astronomical databases to ensure the stars and constellations are positioned exactly as they would have appeared.
How long does delivery take?
To ensure fast delivery and lower environmental impact, orders are printed in the facility closest to the customer.
Production locations include:
- United Kingdom
- United States
- Netherlands
Typical production time is approximately 72 hours before shipping.
Can I preview the design before printing?
Yes — you’ll receive a preview via email to confirm before printing.
Are frames included with the star maps?
No, all star maps are shipped without frames. You can choose a frame separately that fits your style.
Do you ship outside the UK?
Yes — we offer international shipping options at checkout.
What if I need to change my order?
You can request changes before printing — contact us within 24 hours.