Refund policy
Refund Policy
14-Day Money-Back Guarantee
We want you to love your purchase. If you're not completely satisfied with your item, you can request a return within 14 days of receiving it.
To be eligible for a refund, the item must be unused and in its original condition and packaging. Once we receive and inspect your return, we will process your refund to your original payment method.
Please note that shipping costs are non-refundable unless the item is defective or incorrect.
If you have any questions or need assistance, feel free to contact our support team — we’re here to help - hello@stellarmoment.co.
Damaged or Defective Items:
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If your product arrives damaged or defective, contact us within 7 days of delivery with your order number and a photo of the item.
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We will provide a full replacement or refund.
Refund Processing:
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Approved refunds will be processed within 7–14 business days to your original payment method.
Contact Us:
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Email: hello@stellarmoment.co.